Last Date 20-07-2026
Qualification & Experience
- Bachelor's degree in information technology, computer science or related field.
- Minimum 2 years of experience in providing IT support and troubleshooting.
- Proven experience in a technical support role.
- Ability to work independently and collaboratively in a fast-paced environment.
Job Responsibilities
A System Support Officer is responsible for maintaining and troubleshooting an organization's IT infrastructure and providing technical support to end-users. They ensure that computer systems, software, and hardware are functioning properly and assist employees in resolving IT-related issues.
- Provide prompt and effective technical support to end-users via phone, email or in-person.
- Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers and mobile devices.
- Assist in resetting the user’s password, account setups and access permissions.
- Perform routine maintenance tasks such as software updates, patches and system backups.
- Monitor the performance of IT systems and networks, identifying and addressing issues proactively.
- Install, configure and maintain software applications and operating systems.
- Manage hardware inventory and ensure proper documentation of all IT assets.
- Diagnose hardware problems and coordinate repairs or replacements when necessary.
- Assist in setting up and maintaining local area networks (LANs) and wide area networks (WANs).
- Troubleshoot network connectivity issues and assist with network configuration.
- Monitor for security breaches and respond to incidents promptly.
- Ensure compliance with data protection regulations and best practices.
- Collaborate with other IT professionals and teams to resolve complex issues.
- Be available for on-call or after-hours support in case of critical IT emergencies.
Job Location
Kohat
Apply