Patient Information
Treatment Procedure

There are mainly three categories i.e. Free (Zakat), Subsidized and Private patients, under which our experienced doctors can examine a person. All patients go through the reception area where patient computerized registration cards are made for the appropriate category. These cards are used to keep computerized medical information about the patient’s in order to provide better assistance to them in their subsequent visits.

During morning time (0800 – 1400 hours) no Appointments are necessary for Free (Zakat) and Subsidized categories. However private patients can get appointment for the evening.

Free (Zakat) Patients

Any deserving patient in need for free treatment can get registered as such in OPD-1 and get for treatment, as OPD patient however if surgery is needed then an appropriate assessment of the need is made by the designated hospital committee and decided accordingly.

Subsidized Patients

Under this category, the patient reports at the reception area and the computerized registration card is provided to him. The patient is charged at Subsidized rates for the OPD as well as subsequent surgery if required.

Private Patients (Appointments Required)

Presently Private patients are seen in the evening only. (Monday – Friday). Patients need to contact (051) 5487821-5 Ext. 263 or can make online appointment by clicking (Online Appointments). Appointments are made for both the locations i.e. Rawalpindi Hospital and our Satellite Clinic at Islamabad located in Kashmir Plaza, Blue Area Ph: (051) 2604481. The patient can ask for appointment with any of the senior doctors. For each doctor’s specialty, see the specialists available.

Fee charged from private patients is wholly used to provide subsidy to poor/deserving patients being treated at Al-Shifa.

Get an online appointment
(Only for Private Patients)

General Instructions
(for IPD Patients)

Hospital Timings for Outdoor (OPD) Patients

Regular Days

Days Categories Timings
Monday to Friday Free, Subsidized 8am to 2pm
(Saturday 0800-1230) Free, Subsidized 8am to 12pm
Monday to Friday Private 3:30pm to 6pm


Ramazan Days

Monday to Friday Free, Subsidized 8am to 12pm
(Saturday 0800-1230) Free, Subsidized 8am to 12pm
Monday to Friday Private 2pm to 4pm

Note: Last Saturday of month will be a non clinical day.